• Collector - Story Road

    Job Locations US-CA-San Jose
    Job ID
    2016-1164
    Category
    Credit
    FLSA Status
    Non-Exempt
  • Overview

    The purpose of the retail Collector is to provide the highest level of service while maintaining customer accounts up to date and collecting delinquent accounts as needed in a professional manner.

    Responsibilities

    • Abide by all State and Federal regulations as well as Company Policy as it relates to credit collection and communication with customers. 
    • Maintain proper communication with customers whom have past due accounts to negotiate payment arrangements by phone. 
    • Locate customers with delinquent accounts by verbal and written communication as well as the utilization of their listed references. 
    • Document all conversations with customers. 
    • Follow-up on "Broken Promises" in a timely manner. 
    • Achieve or exceed company set standards relating to corresponding credit accounts. 
    • Precess credit applications and account payment transactions. 
    • Perform other duties as assigned. 

    Qualifications

    • Six (6) months experience in a collections or telemarketing position, retail preferred
    • Written and verbal fluency in English and Spanish highly preferred
    • Willingness to consent to, and satisfactory completion of pre-employment screenings including, but not limited to: Drug Test, Criminal Background & Department of Motor Vehicles screenings. 

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